COVID-19 UPDATE. Ordering of ESSENTIAL GOODS is permitted. Click here for details.

COVID-19 Update

Dear customers.

We are actively monitoring the COVID-19 situation in New Zealand and will keep you informed here about any changes that may affect our service. Please check back here for our most up-to-date information about our response to COVID-19.

South of Auckland (Level 3)

You can order all items online using contactless delivery.

Auckland / Northland Customers (Level 4)

All customers can order Essential Items online using contactless delivery. Essential Services can order all goods using contactless delivery.

Essential Items

Essential items can now be ordered online and delivered to your home. Our delivery partners will use contactless delivery for your order. We will not be open to the public or allow collections.

Some examples of essential items include;

Air Heaters
Fridges
Stoves
Water Heaters
Batteries
Battery Chargers
Inverters
Generators
Gas / Smoke Alarms
Water Pump
Sanitation and Toilet Items

We will use our discretion when considering whether an item is essential. It should be required to keep your RV/boat/house habitable or maintain your health.

Due to the current situation, not all essential Items will be available for dispatch. Please place your order and we will confirm availability or suggest an alternative before finalising payment via credit card or bank deposit. Alternatively you can email us at info@rvworldstore.co.nz to check availability before placing an order.

At RV World, keeping our customers and staff safe is the top priority. We will be following strict government regulations in order to process any essential orders in a way that protects the public and minimises the risk of COVID-19 transmission.

Staff will be working from their own home with local packing and dispatch completed by 1 person.
Stringent cleaning and disinfecting procedures are followed daily.
Staff are trained in high standards of hand and respiratory hygiene, including washing and sanitising their hands at the start of, and frequently during, their shift.
Orders are despatched via contactless processes implemented with our couriers and suppliers, all of whom will be authorised to act as Essential Service operators during Alert Level 4
No physical contact between our staff and customers occurs. Collection is not permitted.

Non-essential Orders

Orders for non essential items can still be submitted but cannot be processed or dispatched until further government directives. We'll prioritise these in the order they were placed. Feel free to select ‘bank deposit’ as your payment option. Before we complete your order, we'll first contact you to confirm you still want to go ahead and at this point you can pay by credit card if you prefer.

Thank you so much for your patience and understanding. We hope that you and your families are all keeping safe and well in your bubbles.

The team at RV World

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